Cancellations Overview

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When selecting "Cancellations" from your menu, you'll be brought to a list of any cancellations for the current calendar month. This will provide insight into whether the spot remained unreserved or who initiated the cancellation.


How do I know who initiated the cancellation?
When selecting the question mark to the right, you are able to find more in-depth information regarding the cancellation:

Cancellation Scenarios
This section is intended to outline potential cancellation scenarios, the party responsible for payment, and the related email notifications that are automatically sent out.

Cancellations Made by Admin

  • Spot holder cancels, renter is not automatically rebooked
    > No notification to admin
    > Notification to spot holder
     - Alert spot holder if the spot could be reopened or not
    > Notification to renter
     - Alert renter that rental week(s) were cancelled by CDC Admin

Cancellations Made by Spot Holder

  • Spot holder cancels, renter is automatically rebooked
    > No notification to admin
    > No notification to renter
    > Notification to old spot holder:
     - Successful cancellation
    > Notification to new spot holder:
     - Your offer was rented
  • Spot holder cancels, renter is not automatically rebooked
    > Notification to admin
     - Spot holder cancelled
    > Notification to renter
     - Your reservation was cancelled
    > Notification to old spot holder
     - Successful cancellation

Cancellation Made by Renter

  • Renter cancels (more than 3 business days)
    > Notification to admin
     - Request asking admin not to bill the parent
    > Notification to spot holder
     - Reservation was cancelled, but their spot was made available in the app again
    > Notification to renter
     - Cancellation successful, not getting billed
  • Renter cancels (within 3 business days)
    > Notification to admin
     - Cancellation successful within 3 business days - they will be responsible for the cost, unless it is rebooked. If it’s rebooked, the new renter becomes responsible for payment.
    > Notification to spot holder
     - Reservation was cancelled, but their spot was made available in the app again
    > Notification to spot renter
     - Cancelled within 3 business days - they will be responsible for the cost, unless it is rebooked

To learn more about the cancellation policy for the families using the Kinderspot app, we have provided this Help Center article outlining the guidelines for both user types. Please feel free to review this and reach out to kspot-help@oddball.io with any questions.